Helpwanted is part of Offlimits and was established in 2007.
Helpwanted offers support for anyone confronted with online harassment. Inappropriate online behaviour can be reported on the Helpwanted website. Helpwanted also provides information about various forms of online transgressive behaviour to parents, teachers and professionals.
When you report an incident to Helpwanted, you can leave your personal details. Such as, for example, your name. We do everything we can to store such data as safely and securely as possible. In this text, we explain how we process your data (saving and securing). We always do this in accordance with the law. The law is known as the General Data Protection Regulation (in Dutch: Algemene Verordening Gegevensbescherming).
By ‘personal data’ we mean information that can be directly or indirectly linked to a specific person.
This can be a name, an email address, or the IP address of your computer. Images and/or videos of a person also count as personal data.
These personal data may be obtained as follows:
When you fill out the report form on the Helpwanted website
When chatting with Helpwanted
When you send an email to Helpwanted
When you order free information or promotional material
When you get in touch with Helpwanted, the following data may be collected:
First name
Surname
Nicknames
Gender
Age
Email address (this field is only required when you want an answer from Helpwanted)
Place of residence, address, postal code
Expectations regarding query
Expectations regarding an incident report
Photos/videos
Copy of ID card
Name of organisation
Profession/Occupation
Payment details (for example, for invoices)
Additional data (if you choose to share these in your report):
Data regarding your religion or beliefs
Data regarding cultural background
Data regarding sexual identity
The Helpwanted initiative processes personal data for the following reasons:
to process your incident report and provide you with advice regarding questions concerning inappropriate online behaviour,
to help you with the removal from the Internet of images or other information that regards you, if this is what you want,
to generate statistics on how frequently inappropriate online behaviour occurs, how it is disseminated and what it entails,
for educational purposes (such as improving our information materials, teaching packs, advice and sending information materials),
for research into inappropriate online behaviour,
to organise events or (information) meetings,
to answer general questions reaching us by email,
to send a newsletter, offer, user information, a service message or other kinds of electronic messages,
for the formation and implementation of an agreement.
When you send an incident report or email or chat with Helpwanted, we will only process your report when you give us permission to do so. If you want us to no longer hold on to or process your data, all you have to do is send us a message to let us know. We will then delete your report and all other messages that you sent us or we sent you in relation to your report.
In some cases, Helpwanted may have a legitimate interest in the processing of your data, unless your interests, fundamental rights or freedoms outweigh this. Helpwanted, for example, has a legitimate interest in processing data in the context of carrying out its regular business activities. Prior to processing on this ground, Helpwanted will weigh your interests against the interests of Helpwanted.
When you place an order for free information materials, we will only collect your data if you give us permission.
Helpwanted generates statistics to keep track of where on the Internet the data are published and how they are being used. Helpwanted does this to analyse in which category of ‘inappropriate online behaviour’ to list an incident and whether there are new trends emerging. Something which Helpwanted can then use to better advise you. These statistics do not contain identifiable personal data: they are processed with full anonymity.
In addition, Helpwanted may process personal data because of a contractual obligation that you are a party to. Helpwanted may also process personal data based on a legal obligation, for example when handling tax data.
Your personal data will not be shared with another aid agency or the police unless you indicate that you want to get directly in touch with the police or an aid agency or when we are under a legal obligation to do so.
In addition, if you give us permission to do so, we may share your data with a business entity to enable the removal of your data from a website. This will allow us to get in touch with the business concerned to have your data removed. In order to do this, we sometimes have to share your data.
Helpwanted will never sell your data.
Helpwanted frequently receives incident reports containing links that the person reporting says may lead to images of sexual abuse of minors. Helpwanted does not access these links but passes them on within Offlimits – without the data of the person reporting - to the Child Sexual Exploitation Materials Hotline that is also part of Offlimits. The CSEM Hotline is authorised to view such materials. The CSEM Hotline has made agreements with the police and the Public Prosecution Service for this purpose.
In case of illegal images of sexual child abuse, the CSEM Hotline can share the links to these materials with the Dutch police, the International Association of Internet Hotlines (INHOPE), sister organisations not affiliated to the INHOPE network and providers hosting the materials. INHOPE shares the data with Interpol. For more information on the CSEM Hotline, visit www.meldpunt-kinderporno.nl. The CSEM Hotline’s privacy statement can be viewed at www.meldpunt-kinderporno.nl (PDF).
Helpwanted has taken technological measures to optimally secure your data. In this way, we prevent your data being lost or processed by others without authorisation.
We will hold on to your data for one year at the most. Usually the time is less, because when we receive your report, we aim to anonymise it immediately after processing. We do this to generate our statistics.
You may get in touch with Helpwanted if you want to:
know if we are processing your data or have processed them;
know which data we have for you;
know to what purpose we have processed your data;
know to whom Helpwanted may have given your data;
change your data;
remove your data;
have your data passed on to others;
limit the use of your data;
know where your data originate from.
You will receive a written response to your request within four weeks after Helpwanted has received your request. We may request additional information from you after you have sent us your request to confirm your identity. Exercising your rights is free unless the request would require unreasonable effort. In that case, Helpwanted reserves the right to request fair compensation. Certain rights mentioned above can only be exercised in certain cases. Helpwanted will assess whether you are able to exercise a certain right after receiving your request. You can send your request to [email protected] or by post to:
Offlimits, Expertisecentrum Online Misbruik
c/o Data Protection Officer
Nieuwezijds Voorburgwal 120-3
1012 RC Amsterdam
You have the right to lodge a complaint against Helpwanted with the Dutch Data Protection Authority. This organisation monitors how organisations treat your personal data. This can be done online via this form or by post:
Autoriteit Persoonsgegevens (Dutch Data Protection Authority)
Postbus 93374
2509 AJ Den Haag
You can also call the Dutch Data Protection Authority about your rights concerning privacy during their consultation hours, Mon – Thu from 10 – 12 at +31 (0) 88 18 05 250
Links can be placed on the Helpwanted website that refer to websites of others. Helpwanted is not responsible for these websites, even if you leave information there. To find out how they handle your data, you can look at the privacy statement on that website. You can often find it under the heading “privacy”.
If you have a question or a complaint, you can reach Helpwanted via chat, send a mail to [email protected], or by post to the following address:
Offlimits, Expertisecentrum Online Misbruik
c/o Data Protection Officer
Nieuwezijds Voorburgwal 120-3
1012 RC Amsterdam
SLUIT